The Dawn Of Live Chat Support For ISO Certified Companies
What is ISO Certification?
The ISO 9001:2015 is the current version of the most globally respected quality management systems certification offered by the International Organization for Standards.
Why Live Chat Support Is Important For ISO Certified Companies
Live Chat Is Not Just For E-commerce Sites!
Many people think live chat is only for online shopping, but any type of business can experience the benefits of live chat support.
A renowned ISO certified company saw an opportunity to lead the automotive and heavy truck industry, stay profitable, and provide innovative customer service with live chat. Since utilizing Chat Support Service, they have seen increases in online traffic, leads, and leads converting to sales.
Even with geographically distributed branch locations, transferring chats allows you to quickly route website visitors to an available agent or to the agent best able to answer their question.
The ability to get an answer quickly is increasingly critical to customers’ sales decisions and satisfaction.
The Future Of Live Chat
Motor vehicle components have been built and distributed for over 100 years — same goes for the telephone. As communication technology continues to advance, even established companies will need to evolve their sales and service practices to avoid falling behind.
The renowned ISO certified company is a fantastic example of a business that has done exactly the same. Their team has enthusiastically embraced our live chat support, which has benefitted their business — and most importantly — their happy customers.
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