Your Support
Is A Revenue Channel.
Treat It Like One.
Enterprise-grade fractional support teams starting at $360/mo. US-managed, globally deployed, live in 48 hours.
In-House Support
Is Eating Your Margins.
One US-based support agent costs $60,000+ per year fully loaded. To get true 24/7 coverage, you need 4-5 FTEs. That's $250,000+ before you hire the manager to run them. And you still get gaps, turnover, and idle time.
The Real Cost Breakdown
You save up to
$216,600
per year vs. in-house
Fractional Teams.
Full Coverage.
We handle the operational complexity so you can focus on building the product.
24/7 Live Chat
Real-time support across chat, email, and social channels. Managed, trained, and quality-controlled by our US team.
Dedicated Agents
Deep product knowledge, brand-voice matching, and complex troubleshooting for brands that need more than Tier 1.
Order Management
WISMO handling, returns, refunds, and cart recovery for eCommerce brands running on Shopify or Amazon.
Technical Support
Tier 1 troubleshooting and user onboarding for SaaS products. Your devs ship code, we handle the queue.
Logistics Ops
Dispatch, load management, and brokerage sales for freight companies that run 24/7 operations.
Lead Intake
Discreet lead qualification and appointment setting for law firms, medical practices, and agencies.
The Partners Who
Stayed for Years.
"CSS cleared a 90,000-ticket backlog in 90 days and then ran our full support operation for 8 years. They are not a vendor, they are infrastructure."
Davis Wright
Co-Founder & CEO, FIXD Automotive
"The fractional model is the right call for any growth-stage startup. You get the horsepower of a full team without the HR overhead. CSS delivers exactly that."
Joshua Waldman
Managing Partner, Inturact Capital
"Hiring local support agents in night shifts can be more than challenging. CSS makes it easy to find and train professional agents."
Cris Villar
Co-Founder & VP Customer, Landbot.io
Deployed in
48 Hours.
No hiring, no onboarding marathon, no organizational drag.
We review your knowledge base, tools, and volume profile, then match you with agents who fit your industry and tone.
We embed into your existing stack: Zendesk, Gorgias, Intercom, Shopify, Freshdesk, or whatever you run. No migration required.
Your fractional team is active, monitored, and reporting within 48 hours. Scale up or down with 48 hours notice, any time.
What Does Bad
Support Cost You?
Assumption: $18 avg. cost per in-house ticket
You Save Monthly
Estimated monthly savings vs. equivalent in-house headcount
Start Saving NowReady to Stop
Losing Revenue
to Bad Support?
Deploy a fractional support team in 48 hours. No hiring. No overhead. No excuses.
No contracts. Cancel anytime.