Effective Ways To Decrease Your Bounce Rate With Live Chat
Decrease Your Bounce Rate With Live Chat
Make Your Site Flow
A chat button is an important aspect of allowing customers to contact you. This provides visitors the ability to ask questions to help them make buying decisions while they are on your site. This fast response to questions can make the difference between earning a lifelong customer and losing a prospect to a competitor.
A live chat button is also a great alternative for entrepreneurs and small business owners who may be reluctant to provide a phone number. A live chat option not only allows for instant communication between a visitor and a company, but it also offers something a phone call can’t: the ability to share files and images. Therefore, smaller companies may want to consider a live chat solution before setting up an office phone system.
Quickly Grab Visitors Attention by First Impression
In order to create a lightning-fast positive first impression, every inch of web real estate has to make your company seem trustworthy, your site is aesthetically pleasing, and your design isn’t slow, abrupt or smarmy. You need to understand your customers and what they are looking for when they come to your website, because chances are once they leave your site for a competitor’s you have lost that visitor forever.
How To Offer Assistance With Live Chat
Your chat software is a great way to allow your operators to be helpful sales clerks. You can create circumstances where the software will automatically invite a customer to chat or let the agent invite a visitor to chat when they observe specific behaviors. It can also be a combination of the two arrangements in order to set up the perfect engagement strategy for your visitors.
Customers appreciate the aspect of the traditional customer service experience they can receive with live chat. And with a live chat button, they are able to control the experience by deciding if, when and how they communicate with your company.
Live Chat Buttons Can Save A Customer
Placing your live chat button strategically throughout your website and allowing agents to invite struggling visitors to chat in order to answer questions is the first step toward personalizing your site to the individual needs of your prospects and customers.
