US’s leading e-learning specialist switches to chat support service from a competitor because they want that their visitors and potential clients get immediate answers to their questions via their website. They used a competitor’s live chat system for several years before switching to Chat support Service. The competitor became very expensive for the same services that we offer.
Our efficient agent and tools allow them to deal with a lot more clients simultaneously so they can focus on their core business. As it was a big project, we assigned 5 agents providing 24/7 real-time chat support.
Real-time visitor monitoring has helped them not only to sharpen marketing tactics but also to refine their website to maximize sales. Our console operators are privy to a wealth of information about each website visitor, including IP address, browser type, and referrer address. Visitors’ whereabouts are displayed on a world map. With our support console, we can actually see how many people are connected to the website, where they came from, who they are. And that offered them better usability.
