A renowned car detailing company recently launched automated car transponder that helps people to check engine related issues. Major tribulations were seen regarding the sales. A delay in the turn around time for the applications resulted in the client losing their competitive advantage in the market. They were having difficulties processing sales applications within a competitive time frame. Pending applications in the queue must be completed within 1 hours and each application has to be processed in under 10 minutes. This was particularly challenging in weekdays, when a large influx of applications would need to be processed.
We were asked to streamline the order process and handle the technical issue resolution methods. Our qualified and experienced technical support team was responsible for processing all order applications that the client received. The team was staggered across several different shifts to make the flow of work as simple as possible. Having already been placed through stringent internal training, our operators were able to immediately take over ownership of the project and process applications within the strict time frame. Our dedicated quality assurance team ensured optimal accuracy was upheld at all times.
After working with our client over the course of several months, our operators were able to reduce the time required to process an application from 10 minutes, down to 4 minutes. The faster processing time gave our client a significant advantage over competitors. Chat Support Service’s ability to immediately up-scale the team meant that the short turn around time on application processing was sustained, even during the busiest periods. Our newly implemented system for duplicate and incomplete applications significantly reduced the number of these faulty forms, which enhanced our clients’ efficiency. Our support team keeps their system running at peak performance without business interruptions during critical business hours – including holidays with 99% accuracy rate.
