We are no strangers in providing effectual BPO services including voice support, email support and ticketing to logistics solution providers. With a large number of customers spread across Las Vegas, our client was finding it difficult to handle the increase in inbound calling processing, emailing and ticket system that came along with a growing client base. Though they had established many operational efficiencies within logistics, they were quite overwhelmed with the unsatisfied customer feedback of their service.
Our client lacked the capability to accurately and promptly manage their voice support and email ticketing and this was resulting in a high error rate and an unimpressive level of customer retention. In order for the company to maintain its rate of growth, a more competent method for processing inbound calls and other services was a necessity. We brought together a team of experienced call logistics processing voice agents who worked exclusively on the project. Our strategic approach exceeded the client’s expectations and resulted in the organization forming a long term partnership with Chat Support Service.
With a more effective method for processing inbound calls, email support and ticketing, the client was able to maintain a consistent level of growth and is now recognized as a worldwide leading company in logistics. With inbound calls processing and email support by Chat Support Service, our client were able to increase the efficiency of their supply chain, while also reducing the cost involved and achieved new heights in their business.
