An iBanking website, mobile and open digital payments marketplace providing products for bill payment, savings and emergency accounts, cash advances, gift cards, deals, coupons, as well as merchant processing and big data services. The real challenge was to monitor the websites for uptime providing tickets and emailing and 24/7customer support.
Their website required to be operational and available for the maximum time and it required 24×7 customer support and monitoring. The challenge was to contact the respective hosting company to sort out the issue. We setup a support operations center with voice/email/internet infrastructure and remote access environment to sustain the customer’s operations.
With 25X increase in uptime and efficient ticket monitoring, the customers have been extremely satisfied with their instant services. Many performance issues faced by the client have been resolved. This has led to a significant increase in the productivity of the client with 45% increase in sales within six months.
