They wanted to give their customers another method of communicating with their reservation agents. The majority of their business comes from their website; they had hoped that providing an online option to their web-based consumers would also improve their experience on their website.
We improved their customers’ access to their services through online interaction with their reservation agents. This interaction, in addition to enhancing their customers’ experience while on their website by making assistance readily available, was the ultimate goal. We provided a readily available chat option on their site and opened a completely new channel of communication revealing tons of new leads.
With as many as 800 chats every day, the live chat option seems to be an alternative and convenient channel to make a reservation. At times, there are so many clients chatting that there are 25 different chats happening simultaneously. And that makes their business avail new opportunities and increase in revenue.
