Their goal was to reduce the strain on the sales and support departments, who were frequently flooded with questions at the time of deployment and throughout. It was becoming difficult to manage, and it often lagged, causing customer complaints. In addition, the software they used was difficult, as it did not offer integrations with any of the additional services they use (e.g. WordPress).
We provide services for lead generation and increased sales that we provided them included developing a strategic inbound marketing blueprint, building the inbound marketing engine on CRM, and campaign implementation.
As soon as they installed and logged in to our chat support, they were blown away by the beautiful dashboard that showed all current chats and chats in the queue. They quickly realized that Chat Support Service is easier to use, and more efficient in handling multiple chats.
