The purpose of this software company for using live chat was clear – amazing customer service. No matter if it was pre-sales or post-sales, the customers should be able to easily get in touch with representative.
We incorporated the communication tool into all their webpages: the outside marketing pages as well as the logged-in admin pages only our customers see. On the outside pages, we help them growing sales team to answer questions from customers, who are often looking at the competitor’s tools and weighing their options.
Our real-time support allows them to solve customer issues immediately – within seconds – and not days. We cut their email volume by at least 10%. Best of all, their paying customers get instant answers to questions that might otherwise get stacked in a support queue for as long as 24 hours. Simple and secured data flow between live chat software and the CRM solution results in more efficient work of sales force.
