As the packaging company has customers from all over the world, they need to provide 24/7 customer support based on different geographical areas and timing. Every commercial customer has a dedicated account manager. There were situations when customers could not reach to the concerned managers for several reasons. In spite of having a good website traffic, they couldn’t engage with them directly for offering instant assistance.
We offer multi-channel customer support to the website visitors. Our advanced Reporting provides detailed reports on agent activities and visitor analytics so that they can evaluate the overall performance of the support team. We provide detailed information about the website visitors (geographic location, country, page visits, etc.) for offering personalized assistance.
With advanced features like ‘Proactive Chat’, ‘Auto Trigger’, it helps to engage with the website visitors for offering instant help. By successfully offering 24/7 customer support, they have witnessed a 10% increment in its total online leads. While the website abandonment rate has decreased drastically, the total engagement rate with the customers has increased by 20%
