With more than 10 years of experience, we offer outstanding helpdesk-ticket support services. We’ve managed thousands of customer interactions and pride ourselves in managing workloads within the developed SLAs. Our IT helpdesk ticketing system allows the IT service desk to effectively fulfill its tasks, such as acting as a point of contact between the service provider and the customers. We handle your tickets effectively in a cost-effective way. Don’t miss a prospect again with our after-hour ticket support

Ticket systems are useless if not all clients are able to use them. You’ll want a ticketing system to address your customers which should be open to all users via a web interface, such as the intranet (for internal users) and the internet (for external users). Our helpdesk ticketing system is simple enough for customers to enter or upgrade data, as well as for programmers and engineers to change ticket scripts as necessary.

With our system, users can be able to send a ticket by phone, email, or via an account that has been registered on the website or system of the company. The principle is that if one of those networks faces glitches, customers will still be able to relay their complaints. Our ticketing systems are also designed to accept customer-submitted chat messages.