Live Chat Support

To make their customer service promptly accessible and improve its quality, companies hire more service agents for their call centers and create 24/7 hotlines. However, the recent survey shows that 59% of consumers refrain from calling as long as it’s

What role does live chat support play for online industrial supply, manufacturing, and service companies that have decades of customer support experience and have already built a loyal customer base without it? Read below to find out how Chat support

Connecting with customers through social media, forums, and other socially-minded sites is an increasingly common sales approach that’s usually referred to as social selling. Social channels provide some unique opportunities for businesses — most importantly: Building rapport: Prospective customers’ social profiles

Live chat can support your content marketing efforts by helping you to customize your calls to action, by re-affirming your audience’s impression of your business as a provider of value, by making it easy to capture testimonials, and

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your

Doing an important task and got distracted by a message from a colleague? A notification about the package that came? Or a bot scaring you about the debt on your food credit card. Your food card debt. Who is responsible

With endless website options that can enhance the user experience and create more value for visitors, how should you evaluate and prioritize opportunities? Which enhancements among dozens of choices will keep your brand competitive, while impacting the bottom line and

We have all heard about how online chat can help your business generate leads and revenue. But do you know the effective implementation of a chat can also save you time and money? Here is a two-minute read article about