Outsource Or Not To Outsource Live Chat Services?
Live chat services have several business benefits, for example, it has proved to be more cost-efficient than other service channels (like the phone). Still, none of this is possible without the necessary human resources to provide customers with personal, timely
Live Chat Agents Can Boost Your Business In A Decent Way
You don’t need a master’s degree in marketing to understand that quality customer service is crucial to the long-term success of your business. Your existing customers will become your most vocal advocates and help grow your customer base on your
Customer Journey Analytics And Its Impact On Contact Center?
Customer journey analytics can potentially benefit the contact center. Customer interactions don’t happen in a vacuum; your customers interact with your company through myriad channels and at many different stages throughout the buyer’s journey. While analytics for single-touchpoint, single-channel interactions provide
Cyber Monday 2018 And Retail Call Center Industry
Before online shopping hits an all-time high for the 2018 holiday season—expected this year on Cyber Monday, Nov. 26—call center managers must ensure their call center workforce and operations are prepared for the holiday e-commerce rush. They have every right
Three Main Obstacles To Outstanding Customer Service
Bad customer service undermines everything – from your newly redesigned product, to your beautiful packaging. It is the most personal interaction your customers will have with your company. It isn’t the same as browsing your website or even using your
Five Ways In Which Live Chat Support Benefits Your Business
If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with your website visitors. You may also be aware that while live chat support allows you to chat