Our Live Chat Team Experience With Slack
Doing an important task and got distracted by a message from a colleague? A notification about the package that came? Or a bot scaring you about the debt on your food credit card. Your food card debt. Who is responsible
Why People Trust Ecommerce Website With Online Chat Support
With the emerging need of E-commerce stores, more and more people prefer optimized E-commerce stores to shop form. Every eCommerce site needs trust signals. Without them, you can expect conversion rates and revenue to remain low. With trust signals, you
Why Training Your Live Chat Agents Is Necessary?
Live chat undoubtedly improves the customer experience and boosts conversion rates. Without a trained team of chat support agents, though, all your efforts may be counterproductive. Here are some tips that’ll help you take advantage of live chat
Three Main Obstacles To Outstanding Customer Service
Bad customer service undermines everything – from your newly redesigned product, to your beautiful packaging. It is the most personal interaction your customers will have with your company. It isn’t the same as browsing your website or even using your
Efficient Live Chat Support For Increased ROI
With endless website options that can enhance the user experience and create more value for visitors, how should you evaluate and prioritize opportunities? Which enhancements among dozens of choices will keep your brand competitive, while impacting the bottom line and
How To Augment Efficiency & Cut Cost With Live Chat
We have all heard about how online chat can help your business generate leads and revenue. But do you know the effective implementation of a chat can also save you time and money? Here is a two-minute read article about
An Update On Call Center Cloud Migration
The cloud has radically transformed the call center industry. The shift, now firmly in its second decade, is accepted as conventional wisdom. You rarely find people arguing the merits of premise-based call centers. But there’s no
Effective Ways To Decrease Your Bounce Rate With Live Chat
One important tool to include on your website is live chat. Chat allows you to answer visitor questions, provided a guided tour of your site, and offer assistance when you see they may be having difficulty navigating your site. Decrease Your
How To Mesmerize Clients By A Good Live Chat Team
Using live chat to help your website visitors with their questions is a powerful way to boost your website’s performance. Once you see that it’s working, you’ll want to have it available constantly. But managing it yourself at all hours
Outsourced Chat Agents – The Customer Engagement Professionals
Sometimes outsourcing live chat can be a better option than using elsewhere needed internal resources. That is especially true when the customer support volumes are relatively high and the product or service sold is not especially complicated. In a situation