Outsource Or Not To Outsource Live Chat Services?
Live chat services have several business benefits, for example, it has proved to be more cost-efficient than other service channels (like the phone).
Live Chat Agents Can Boost Your Business In A Decent Way
You don’t need a master’s degree in marketing to understand that quality customer service is crucial to the long-term success of your business.
The Advancement In Contact Center Industry Through AI
While organizations forge ahead with plans for AI deployments and automation projects, fewer have strategies in place to prepare the people and process
Live Chat Is The Preferred Channel By Customers Than Phone Support
To make their customer service promptly accessible and improve its quality, companies hire more service agents for their call centers and create 24/7
Customer Journey Analytics And Its Impact On Contact Center?
Customer journey analytics can potentially benefit the contact center. Customer interactions don’t happen in a vacuum; your customers interact with your company through
The Dawn Of Live Chat Support For ISO Certified Companies
What role does live chat support play for online industrial supply, manufacturing, and service companies that have decades of customer support experience and
Cyber Monday 2018 And Retail Call Center Industry
Before online shopping hits an all-time high for the 2018 holiday season—expected this year on Cyber Monday, Nov. 26—call center managers must ensure
Making Live Chat Support Part of Your Social Selling Strategy
Connecting with customers through social media, forums, and other socially-minded sites is an increasingly common sales approach that’s usually referred to as social
Ecommerce Through Live Chat & Content Marketing
Live chat can support your content marketing efforts by helping you to customize your calls to action, by re-affirming your audience’s