Outsource Or Not To Outsource Live Chat Services?
Live chat services have several business benefits, for example, it has proved to be more cost-efficient than other service channels (like the phone). Still, none of this is possible without the necessary human resources to provide customers with personal, timely
Live Chat Agents Can Boost Your Business In A Decent Way
You don’t need a master’s degree in marketing to understand that quality customer service is crucial to the long-term success of your business. Your existing customers will become your most vocal advocates and help grow your customer base on your
The Advancement In Contact Center Industry Through AI
While organizations forge ahead with plans for AI deployments and automation projects, fewer have strategies in place to prepare the people and process parts of the equation. Uncertainty about how to get ready for the inevitable AI transformation is widespread. There
Live Chat Is The Preferred Channel By Customers Than Phone Support
To make their customer service promptly accessible and improve its quality, companies hire more service agents for their call centers and create 24/7 hotlines. However, the recent survey shows that 59% of consumers refrain from calling as long as it’s
Customer Journey Analytics And Its Impact On Contact Center?
Customer journey analytics can potentially benefit the contact center. Customer interactions don’t happen in a vacuum; your customers interact with your company through myriad channels and at many different stages throughout the buyer’s journey. While analytics for single-touchpoint, single-channel interactions provide
The Dawn Of Live Chat Support For ISO Certified Companies
What role does live chat support play for online industrial supply, manufacturing, and service companies that have decades of customer support experience and have already built a loyal customer base without it? Read below to find out how Chat support
Cyber Monday 2018 And Retail Call Center Industry
Before online shopping hits an all-time high for the 2018 holiday season—expected this year on Cyber Monday, Nov. 26—call center managers must ensure their call center workforce and operations are prepared for the holiday e-commerce rush. They have every right
Making Live Chat Support Part of Your Social Selling Strategy
Connecting with customers through social media, forums, and other socially-minded sites is an increasingly common sales approach that’s usually referred to as social selling. Social channels provide some unique opportunities for businesses — most importantly: Building rapport: Prospective customers’ social profiles
Ecommerce Through Live Chat & Content Marketing
Live chat can support your content marketing efforts by helping you to customize your calls to action, by re-affirming your audience’s impression of your business as a provider of value, by making it easy to capture testimonials, and
Four Paramount Interview Q/A’s For Hiring Live Chat Agents
Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your