Outsource Or Not To Outsource Live Chat Services?
Live chat services have several business benefits, for example, it has proved to be more cost-efficient than other service channels (like the phone). Still, none of this is possible without the necessary human resources to provide customers with personal, timely
Live Chat Agents Can Boost Your Business In A Decent Way
You don’t need a master’s degree in marketing to understand that quality customer service is crucial to the long-term success of your business. Your existing customers will become your most vocal advocates and help grow your customer base on your
The Advancement In Contact Center Industry Through AI
While organizations forge ahead with plans for AI deployments and automation projects, fewer have strategies in place to prepare the people and process parts of the equation. Uncertainty about how to get ready for the inevitable AI transformation is widespread. There
Live Chat Is The Preferred Channel By Customers Than Phone Support
To make their customer service promptly accessible and improve its quality, companies hire more service agents for their call centers and create 24/7 hotlines. However, the recent survey shows that 59% of consumers refrain from calling as long as it’s