Customer Journey Analytics And Its Impact On Contact Center?
Customer journey analytics can potentially benefit the contact center. Customer interactions don’t happen in a vacuum; your customers interact with your company through myriad channels and at many different stages throughout the buyer’s journey. While analytics for single-touchpoint, single-channel interactions provide
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The Dawn Of Live Chat Support For ISO Certified Companies
What role does live chat support play for online industrial supply, manufacturing, and service companies that have decades of customer support experience and have already built a loyal customer base without it? Read below to find out how Chat support