Cyber Monday 2018 And Retail Call Center Industry
Before online shopping hits an all-time high for the 2018 holiday season—expected this year on Cyber Monday, Nov. 26—call center managers must ensure their call center workforce and operations are prepared for the holiday e-commerce rush. They have every right
Making Live Chat Support Part of Your Social Selling Strategy
Connecting with customers through social media, forums, and other socially-minded sites is an increasingly common sales approach that’s usually referred to as social selling. Social channels provide some unique opportunities for businesses — most importantly: Building rapport: Prospective customers’ social profiles
Ecommerce Through Live Chat & Content Marketing
Live chat can support your content marketing efforts by helping you to customize your calls to action, by re-affirming your audience’s impression of your business as a provider of value, by making it easy to capture testimonials, and