Support
Intel.

How do you offer 24/7 coverage for $360/mo?

We use a Fractional Managed Model. By sharing elite, US-managed agents across a select group of non-competing partners, we eliminate the cost of agent idle time. You pay for resolution and coverage, not for someone to sit and wait for a chat.

Where is your team located?

Our operational headquarters is in New York, NY. While our workforce is global to ensure true 24/7/365 coverage, all training, QA protocols, and management are overseen by our US team.

What is the difference between Fractional and Dedicated?

Essentials (Fractional) is designed for Tier 1 inquiries like order status, password resets, and FAQs. Growth (Dedicated) is for brands requiring deep product knowledge, complex troubleshooting, and a specific brand-voice match.

How long does onboarding take?

Deployment usually takes 48 to 72 hours. This includes auditing your knowledge base, integrating our agents into your tools (Slack, Gorgias, Shopify, etc.), and a final QA sync with your team.

Can I scale up or down after I start?

Yes. That is the entire point of the fractional model. You can increase team strength or pull back within 48 hours based on your volume. No long-term contracts, no HR headaches.

What tools and platforms do you work with?

We embed into your existing stack: Zendesk, Gorgias, Freshdesk, Intercom, Help Scout, Shopify, Klaviyo, Slack, and most other major platforms. We do not require you to switch tools.