Landbot.io.
An AI Company
That Needed Humans.
For 6.5 years, the company building the world's best AI chatbots trusted CSS to handle the human side of their customer experience.
A Technical Product.
A Global User Base.
Landbot.io builds conversational AI and no-code chatbot tools. Their customers are builders: developers, growth teams, and product managers across 60+ countries. When they needed human support, they needed people who could match that intelligence level.
CSS started with a single shared agent handling 1,000 to 1,200 conversations per month across live chat (Intercom), email, and Facebook Messenger. The product was technical. The bar was high from day one.
Channel Mix at Engagement Start
1,200 to 3,500. Shared to Dedicated.
As Landbot grew, so did the operation. Volume nearly tripled over the partnership, peaking at 3,500 conversations per month. The engagement evolved from a single shared hybrid agent to a dedicated support operation running 7 days a week.
CSS handled the scaling without disruption. As coverage requirements increased, agents were added and trained on Landbot's ever-evolving product. For over six years, Landbot never had to worry about coverage gaps, first response times, or Tier 1 escalation quality. That was CSS's problem to solve.
"Hiring local support agents in night shifts can be more than challenging. CSS makes it easy to find and train professional agents."
Cris Villar
Co-Founder & VP of Customer, Landbot.io
Exit Note (April 2025)
"First off, let me say how much we appreciate the amazing job you have done for us. It has been a pleasure working together. Unfortunately, we need to discontinue our outsourced support arrangement due to critical budget constraints. This is not about performance; it is purely a financial reality... I'd love to keep the door open for future possibilities."
Cris Villar
Final Email to CSS, April 2025
Ready for a
Long-Term Partner?
We build operations that scale with you, not ones you have to replace every 18 months.